Welcome to the GK(DU) Grievance portal

A transparent and effective mechanism for resolving your concerns and improving your educational experience.

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About Grievances

A. Collegiate Student Grievance Redressal Committee (CSGRC)

1. A complaint from an aggrieved student relating to a college shall be addressed to the CSGRC, with the following composition:

  1. Principal of the college – Chairperson;
  2. Three senior members of the teaching faculty to be nominated by the Principal – Members.
  3. A representative from among students of the college to be nominated by the Principal based on academic merit/excellence in sports/performance in co-curricular activities – Special Invitee.

2. The term of the members and the special invitee shall be two years.

3. The quorum for the meeting including the Chairperson, but excluding the special invitee, shall be three.

4. In considering the grievances before it, the CSGRC shall follow principles of natural justice.

5. The CSGRC shall send its report with recommendations, if any, to the Vice-Chancellor of the affiliating University and a copy thereof to the aggrieved student, within a period of 15 days.

B. Departmental Student Grievance Redressal Committee (DSGRC)

1. A complaint by an aggrieved student relating to a Department, or School, or Centre of a University shall be addressed to the DSGRC with the following composition:

  1. Head of the Department, School, or the Centre – Chairperson;
  2. Two Professors, from outside the Department/School/Centre to be nominated by the Vice Chancellor – Members;
  3. A member of the faculty, well-versed with the mechanism of grievance redressal to be nominated by the Chairperson – Member;
  4. A representative from among students of the college – Special Invitee.

2. The term of the Chairperson, members, and the special invitee shall be of two years.

3. The quorum for the meeting, excluding the special invitee, shall be three.

4. The DSGRC shall submit its report with recommendations within 15 days.

C. Institutional Student Grievance Redressal Committee (ISGRC)

1. Where a complaint does not relate to any academic Department, School or Centre, the matter shall be referred to the ISGRC with the following composition:

  1. Pro-Vice Chancellor/Dean/Senior Professor of institution – Chairperson;
  2. Dean of students/Dean, Students Welfare – Member;
  3. One senior academic, other than the Chairperson – Member;
  4. Proctor/Senior academic – Member;
  5. A representative from among students – Special Invitee.

2. The ISGRC shall send its report with recommendations within a period of 15 working days.

D. University Student Grievance Redressal Committee (USGRC)

1. The Vice Chancellor shall constitute USGRCs to consider grievances unresolved by CSGRC, DSGRC, or ISGRC:

  1. A senior Professor of the University – Chairperson;
  2. Dean, Student Welfare or equivalent – Member;
  3. Two Principals drawn from the affiliating colleges – Members;
  4. One Professor of the University - Member;
  5. A representative from among students – Special Invitee.

2. The USGRC shall send its report and recommendations within 15 days.

3. Any student aggrieved by the decision of the USGRC may prefer an appeal to the Ombudsperson, within 15 days.